Viewshed support
Need help or found something that does not work? Send us a note.
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Include your app version, phone model, operating-system version and the steps that led to the problem. You can also use Send feedback in the app’s Settings.
Please leave out account numbers, portfolio details, backup files and recovery keys. If you include a screenshot, hide any private information first.
Back up before changing phones
Open Settings → Backup & restore. Save the encrypted backup file and keep its recovery key separately in a safe place. To restore, you need both the file and its matching key. Viewshed cannot recover a lost key or retrieve local records from a lost phone.
Do not uninstall the app to troubleshoot until you have a backup. Deleting the app removes its local records. Copies in device backups or your chosen file storage must be managed separately.
Correct a recorded transaction
Open the record from your portfolio’s Activity, then use its correction action. Review the effect before confirming. Corrections preserve the original record and add a history of the change.
Prices unavailable or out of date
Check your connection and try again. Market data may be delayed or unavailable. Check the price timestamp and any stale-data message before using a value in a decision.
Privacy questions
Read our privacy policy, or email us to ask about information you have shared through support.